tag:blogger.com,1999:blog-8312771415812932252.post6810223761463615740..comments2010-06-18T04:35:35.925-04:00Comments on Dawn McKinstry: Customer ServiceDawn McKinstryhttp://www.blogger.com/profile/16011573252736470665noreply@blogger.comBlogger3125tag:blogger.com,1999:blog-8312771415812932252.post-14698260293137212302008-08-08T11:59:00.000-04:002008-08-08T11:59:00.000-04:00Jodi - very true. customer service isn't limited ...Jodi - very true. customer service isn't limited to "selling" transactions. Although, in your case, I guess you are "selling" the college. (so in reality, we're all "selling" something - even if no money ever changes hands) Without your "customers" (aka students) you would be out of business (along with thousands of other people employed by UF).<BR/><BR/>Jon - I agree. I prefer the "mom and pop" business myself. It's too bad that it's getting harder and harder for those type of businesses to stay afloat these days.Dawn McKinstryhttps://www.blogger.com/profile/16011573252736470665noreply@blogger.comtag:blogger.com,1999:blog-8312771415812932252.post-18270276394076781842008-08-08T10:00:00.000-04:002008-08-08T10:00:00.000-04:00Well Dawn,I'm glad to see you took the "high road"...Well Dawn,<BR/>I'm glad to see you took the "high road". I am definitely one who responds (positively and negatively) to customer service. The worst part about the second company is that with the internet, they don't need to be nice. There'll be 1000 more people tomorrow who'll buy because of the low price and not care about the feedback. :( But deep down, keep in mind that you can (and apparently will) reward the company with good customer service. Even if it only matters to you and that company, it's a good thing. That's why Dana and I have always preferred "mom amd pop" stores as opposed to "Faceless Megacorp, Inc."Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-8312771415812932252.post-44489296401347466282008-08-08T08:39:00.000-04:002008-08-08T08:39:00.000-04:00Great reflection. I consider my work with students...Great reflection. I consider my work with students customer service-like and don't understand other departments who fail to put the "customer" first (or even at a semi-priority). I feel this contributes to why CALS is so awesome! If it wasn't for the students, I wouldn't have a job-right?! <BR/><BR/>PS- thanks for dinner last night. And I can't wait to get the announcements in the mail, they are going to look great!Anonymousnoreply@blogger.com